Privacy policy

Overview

Dial Dragon is a product owned and operated by Beakle Products LLC (“Beakle,” “we,” “us”). This policy describes how Beakle Products LLC handles information when you use the Dial Dragon website, merchant app, and related services (the “Service”).

Who this applies to

This policy covers visitors to dialdragon.com, merchants who create accounts, and customer data merchants choose to sync or use with the Service. Merchants remain responsible for their own customer notices and lawful bases for outreach.

Information we collect

• Account data: name, email, password hash, workspace membership, and authentication events.
• Store data: Shopify shop domain, OAuth tokens, and data your integration permissions allow us to read (such as products, customers, orders, and checkouts) to power campaigns and call context.
• Usage data: call and message metadata, billing meters, campaign configuration, and product logs needed to operate and secure the Service.
• Contact form submissions: name, email, optional store URL, and message content.
• Technical data: IP address, browser type, and cookies required for sessions and security.

How we use information

• Provide, maintain, and improve the Service, including AI-assisted calls and SMS follow-up.
• Authenticate merchants, enforce workspace access, and prevent abuse.
• Calculate usage billing and process payments through our payment provider.
• Send transactional email such as sign-in links and account notices.
• Respond to contact requests and security reports.
• Comply with law and protect the rights and safety of merchants, customers, and Dial Dragon.

Service providers

We use infrastructure (Supabase, Vercel, Railway), telephony (Twilio), AI models (OpenAI), payments (Stripe), error monitoring (Sentry), and email (Postmark) to run the Service. They process data on our instructions and only as needed to deliver the features you use. We do not sell personal information. To opt out of any sale of personal information, use the contact form at dialdragon.com/contact and we will record that choice. Dial Dragon does not use customer data for automated decisions that have legal or similarly significant effects.

Text messages (SMS)

Dial Dragon sends follow-up text messages on behalf of online stores to shoppers who gave SMS consent through the store's checkout. We use mobile phone numbers and SMS consent status only to send the messages the shopper agreed to and to honor opt-outs.

Dial Dragon also calls and texts business owners who ask to hear from us. When you enter your mobile number on dialdragon.com/contact and check the box agreeing to calls and texts from Dial Dragon, we use that number to reply to your inquiry and to share information about Dial Dragon, including marketing. Calls may use an AI or prerecorded voice. We record the consent text you agreed to, the time, your IP address, and the page you used, so we can show when and how you agreed. Consent is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers (such as our messaging carrier) that send messages on our behalf.

Reply STOP to any message to opt out, or HELP for help. Message frequency varies. Msg & data rates may apply. To stop calls from Dial Dragon, tell us on the call or email scott@dialdragon.com.

Retention

Call transcripts are deleted after 90 days. Call outcomes, timestamps, and aggregate campaign analytics stay so merchants can measure results without keeping the conversation text. Shopify customer redaction and shop redaction remove identifying customer fields, including name, email, phone, and transcripts, while billing records remain where tax or accounting law requires them. You may request deletion of your merchant account through contact.

Security

We use technical and organizational measures such as encrypted transport, server-side secret handling, access controls, and hashed passwords. No method of transmission or storage is perfectly secure.

Your choices

• Merchants can update account settings, disconnect Shopify, and manage campaigns in the app.
• You may contact us to access, correct, or delete merchant account data subject to applicable law.
• Browser controls may limit cookies; some features require session cookies to work.

International transfers

We may process data in the United States and other countries where we or our providers operate. We use appropriate safeguards where required.

Children

The Service is for businesses and is not directed to children.

Changes

We may update this policy. We will post the revised version with a new “Last updated” date.

Contact

Questions about privacy: contact Beakle Products LLC, the company that operates Dial Dragon, at scott@dialdragon.com or through the contact form at dialdragon.com/contact.