Resources
Questions, answered.
Product
What is the AI sales rep?
An AI sales rep that calls your customers, answers questions and texts the checkout link.
What is the difference between Campaigns and Automations?
Campaigns are programs you launch to a chosen audience. Automations are built in Flows and run when store events match your rules.
What happens after the call?
Dial Dragon can send a follow-up text with a checkout link or an approved discount code when the conversation calls for it.
Are offers required?
No. Offers are off until you add them.
Pricing and billing
How much does Dial Dragon cost?
$0.125 per connected minute — billed by the second. SMS included.
What counts as a connected minute?
Billable time starts after the call connects—ringing and dial time are excluded. Usage is tracked in connected seconds and priced per connected minute.
Is SMS really included?
Yes. Follow-up texts sent through Dial Dragon are included in your connected-minute price.
What about voicemail?
We hang up when voicemail is detected and leave no message.
How am I billed?
Connected usage is calculated by the second at your per-minute rate.
Do phone numbers cost extra?
Dedicated caller numbers may carry a recurring fee shown in Account when you provision them. Connected-minute usage is billed separately.
Shopify
What does the Shopify connection read?
Dial Dragon uses read access for products, customers, orders, and checkouts so calls carry live store context.
Does connecting Shopify change my theme?
No. The integration is read-only for catalog and customer data used on calls.
How does the store profile get filled in?
Shopify data and optional website crawl seed Account → Store profile. You review and edit facts before calls use them.
Can I connect more than one store?
Yes. Add another store anytime from Account → Integrations.
Where do I connect Shopify?
Open Account → Integrations and connect your shop.
Calls and compliance
What happens on voicemail?
The call ends when voicemail is detected. No message is left.
What happens outside the calling window?
Outreach waits until your campaign or flow calling window opens.
How does opt-out work?
Stop requests and do-not-call flags on a contact block future dials. SMS follow-up includes STOP handling.
Does the rep disclose that it is AI?
You configure campaign and flow prompts so the rep identifies itself appropriately for your jurisdiction.
Who is responsible for consent?
You must only call customers you have a lawful basis to contact. Dial Dragon enforces product guardrails such as opt-out and windows.
Data and security
What data does Dial Dragon store?
Workspace settings, campaign and flow configuration, call records, transcripts, and Shopify data needed to place calls.
Can I review call transcripts?
Yes. Open Calls to search conversations and read transcripts in the app.
How is attributed revenue calculated?
Orders count when they fall in your attribution window after a qualifying call. It is not proof the call caused the purchase.
Where can I read security practices?
See the Security page for how merchant and customer data is protected.
How do I delete or export my data?
Contact us through the Contact page for workspace data requests.