Acceptable use

Purpose

This Acceptable Use policy keeps Dial Dragon safe for merchants and shoppers. It supplements our Terms of Service.

Permitted use

• Outbound calls and SMS tied to your Shopify store and documented campaign objectives.
• Testing with contacts you control or have permission to call.
• Reasonable volumes aligned with your configured windows and retry limits.

Prohibited use

• Calling or texting without a lawful basis or required consent.
• Harassment, threats, hate speech, or deceptive practices.
• Impersonating another person, brand, or government entity.
• Collecting payment card or sensitive credentials over the phone unless you are PCI-compliant and explicitly configured to do so.
• Spam, list bombing, or circumventing opt-outs and do-not-call flags.
• Probing, scraping, or attacking the Service or provider networks.
• Reselling access or using the Service to build a competing dialer without written permission.

Content standards

Offers, discounts, and product claims must be truthful and match your store. AI scripts must disclose AI where your counsel requires. Do not direct the rep to make medical, legal, or financial guarantees you cannot support.

Enforcement

We may investigate complaints, throttle or pause campaigns, suspend accounts, or terminate access for violations or risk to customers, carriers, or Dial Dragon.

Report abuse

Report suspected abuse through dialdragon.com/contact.